These Terms and Conditions ("Terms") govern your access to and use of the Bolts10 platform ("Platform," "Service") provided by Bolts10 ("Bolts10," "we," "us," or "our"). By signing up for, accessing, or using the Service, you ("Client") agree to be bound by these Terms.
If you are entering into these Terms on behalf of a business entity, you represent that you have authority to bind that entity to these Terms.
1. Acceptance of Terms
By creating an account, accessing, or using Bolts10, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional policies or guidelines incorporated by reference herein.
If you do not agree to these Terms, you must not access or use the Service.
2. Definitions
- "Bolts10" — the company operating the Bolts10 SaaS platform.
- "Client" — a trade service business that subscribes to and uses the Bolts10 platform to send notifications to its customers.
- "End Customer" — a person who receives SMS notifications sent through the Bolts10 platform on behalf of a Client business.
- "Platform" / "Service" — the Bolts10 multi-tenant SaaS system, including all software, APIs, and communication tools.
- "Content" — any data, job information, messages, or materials submitted to the Platform by a Client.
- "SMS Notification" — a transactional short message service (SMS) message delivered to an End Customer via the Platform.
3. Description of the Service
Bolts10 is a multi-tenant SaaS platform that enables trade service businesses to send automated, transactional SMS job notifications to their customers. Features include, but are not limited to:
- Automated appointment confirmations, dispatch notices, and job completion messages
- Proposal and invoice generation and delivery via SMS
- Post-job review request automation
- Job scheduling and dispatch management
- Role-based team access (owner, foreman, field tech, office staff)
- A dashboard for job tracking and activity history
Bolts10 reserves the right to modify, update, or discontinue features of the Service at any time with reasonable notice to Clients.
4. Client Responsibilities
As a Client using the Bolts10 platform, you agree to:
- Comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, CTIA Messaging Principles and Best Practices, and all applicable A2P 10DLC carrier requirements.
- Obtain and document proper consent from all End Customers before submitting their mobile phone numbers to the Platform for SMS delivery. See Section 5 for details.
- Maintain accurate End Customer records, including opt-out status, and update the Platform promptly when an End Customer requests to stop receiving messages.
- Keep your account credentials secure and not share login access with unauthorized parties.
- Provide accurate business information during account setup and registration, including information required for 10DLC carrier registration.
- Use the Platform only for transactional notifications related to the delivery of trade services. Promotional, marketing, or unsolicited bulk messaging is strictly prohibited.
- Honor all opt-out requests immediately, whether received through the Platform's automated STOP keyword system or communicated directly by an End Customer.
5. End Customer Opt-In Requirements
5.1 Required Consent Standard
Before submitting an End Customer's mobile phone number to the Bolts10 platform, the Client must have obtained consent that meets the following minimum standards:
- The End Customer voluntarily provided their mobile number to the Client in connection with requesting or scheduling a service appointment.
- The End Customer was informed — at or before the time of providing their number — that they may receive SMS messages related to their service appointment.
- The consent is documented and retainable for audit purposes.
5.2 Minimum Consent Disclosure
At the time of collecting a mobile number, Clients must provide End Customers with language substantially similar to the following:
"By providing your mobile number, you agree to receive automated text messages related to your service appointment from [Business Name]. Message and data rates may apply. Reply STOP to opt out at any time."
5.3 Client Liability for Non-Compliance
Clients who submit mobile numbers without proper consent bear full legal and financial responsibility for any resulting TCPA violations, carrier penalties, or regulatory fines. Bolts10 will cooperate with any regulatory investigation but cannot be held liable for a Client's failure to obtain proper consent.
6. Acceptable Use Policy
The Bolts10 Platform may only be used for legitimate trade service business operations. The following uses are strictly prohibited:
- Sending unsolicited commercial messages, bulk promotional SMS, or spam
- Transmitting messages to numbers on the National Do Not Call Registry in violation of applicable law
- Submitting mobile numbers without the End Customer's consent
- Using the Platform to harass, threaten, or harm any individual
- Attempting to circumvent carrier filtering, STOP opt-out systems, or rate limits
- Sending content that is false, misleading, defamatory, obscene, or unlawful
- Impersonating another business or individual in SMS communications
- Using the Platform for any purpose other than legitimate trade service notifications
- Reverse engineering, decompiling, or attempting to extract source code from the Platform
- Sharing, reselling, or sublicensing access to the Platform without written authorization
Bolts10 reserves the right to immediately suspend or terminate any account engaged in prohibited use, without refund, and to report violations to applicable authorities.
7. Accounts and Billing
7.1 Account Registration
You must provide accurate and complete information when creating a Bolts10 account. You are responsible for all activity that occurs under your account.
7.2 Subscription and Fees
Access to the Bolts10 platform is provided on a subscription basis. Pricing, billing cycles, and included usage allowances are specified in your subscription plan. Fees are billed in advance and are non-refundable except as expressly stated herein.
7.3 SMS Usage Fees
SMS delivery may be subject to per-message fees beyond included plan allowances. You will be notified when usage approaches plan limits.
7.4 Non-Payment
Accounts with overdue balances may be suspended after 7 days notice. Data is retained for 30 days after suspension before permanent deletion.
8. Intellectual Property
Bolts10 retains all rights, title, and interest in and to the Platform, including all software, technology, trademarks, and content created by Bolts10.
Clients retain ownership of all Content they submit to the Platform, including job records, customer data, and business information. By submitting Content, you grant Bolts10 a limited, non-exclusive license to process and transmit that Content solely as necessary to provide the Service.
Bolts10 may use aggregate, anonymized data derived from Platform usage to improve the Service, provided that no individual or business is identifiable from such data.
9. Data Privacy and Security
Bolts10's collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. Key commitments include:
- End Customer mobile numbers are never sold or shared for marketing purposes
- Each Client's data is logically isolated from all other Clients (multi-tenant isolation)
- STOP opt-out requests are honored immediately and irrevocably
- Data is encrypted in transit and at rest
10. Termination
10.1 Termination by Client
You may cancel your Bolts10 subscription at any time. Upon cancellation, your account will remain active through the end of the current billing period. No partial-month refunds are provided.
10.2 Termination by Bolts10
Bolts10 may suspend or terminate your account immediately and without notice if:
- You violate these Terms or the Acceptable Use Policy
- We are required to do so by law or a regulatory authority
- Continued provision of Service would harm other users or third parties
In all other cases, Bolts10 will provide 30 days written notice before terminating an account.
10.3 Effect of Termination
Upon termination, your access to the Platform ceases. Bolts10 will retain your data for 90 days following termination for recovery purposes, after which it will be permanently deleted. Opt-out records (STOP requests) are retained indefinitely per carrier requirements.
11. Disclaimer of Warranties
THE BOLTS10 PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Bolts10 does not warrant that: (a) the Service will be uninterrupted or error-free; (b) SMS messages will be delivered within any specific timeframe or at all (as delivery depends on third-party carriers outside our control); (c) the Service will meet your specific business requirements.
You use the Service at your sole risk.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BOLTS10 AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
- Lost profits or revenue
- Loss of customers or business opportunities
- Failure to deliver SMS messages due to carrier issues
- Regulatory penalties arising from a Client's failure to obtain proper consent
- Data loss or corruption
IN NO EVENT SHALL BOLTS10'S TOTAL CUMULATIVE LIABILITY TO YOU EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO BOLTS10 IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, Bolts10's liability shall be limited to the maximum extent permitted by applicable law.
13. Indemnification
You agree to indemnify, defend, and hold harmless Bolts10 and its officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:
- Your use of the Platform
- Your violation of these Terms
- Your failure to obtain proper End Customer consent before submitting mobile numbers
- Any TCPA violation, carrier complaint, or regulatory action arising from your use of the Platform
- Any claim by an End Customer related to messages you caused to be sent through the Platform
- Your violation of any applicable law or regulation
14. Governing Law and Disputes
These Terms shall be governed by and construed in accordance with the laws of the United States and the state of Delaware, without regard to conflict of law principles.
Any dispute arising from these Terms or your use of the Platform shall first be submitted to informal resolution by contacting Bolts10 at support@bolts10.com. If the dispute cannot be resolved informally within 30 days, both parties agree to resolve the dispute through binding arbitration in accordance with the American Arbitration Association's Commercial Arbitration Rules.
Class Action Waiver: You agree that any arbitration or legal proceeding shall be conducted only on an individual basis and not in a class, consolidated, or representative action.
15. Changes to These Terms
Bolts10 reserves the right to modify these Terms at any time. We will provide Clients with at least 14 days notice of material changes via email. Continued use of the Platform after the effective date of any changes constitutes acceptance of the updated Terms.
If you do not agree to the updated Terms, you must stop using the Platform and cancel your subscription before the effective date.
16. Contact
For questions about these Terms, please contact us:
- Email: support@bolts10.com
- Web: bolts10.com/contact