Privacy Policy — Bolts10

Bolts10 ("Bolts10," "we," "us," or "our") operates a multi-tenant software-as-a-service (SaaS) platform that enables small trade service businesses ("Clients") to send automated SMS job notifications to their end customers ("End Customers"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with our platform, whether as a Client (a trade business using Bolts10) or as an End Customer receiving notifications.

By using our platform or receiving SMS notifications sent through it, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Bolts10 is a software platform headquartered in the United States. We provide automated communication tools — primarily SMS-based job notifications — to trade service businesses including plumbing, HVAC, septic service, sewer and drain, excavation, and related fields.

Bolts10 acts as a data processor on behalf of our Client businesses. Each Client retains responsibility for the data they submit to the platform and for obtaining appropriate consent from their End Customers.

2. Information We Collect

2.1 Information Provided by Client Businesses

When a trade business signs up for Bolts10, we collect:

Business name, owner name, and contact information
Billing information (processed by our payment provider — we do not store raw card numbers)
A dedicated phone number assigned to the business for SMS delivery
Business personality and branding preferences
Job records, customer lists, and service history that the Client submits to the platform

2.2 End Customer Information

To send job notifications, Client businesses submit to our platform the following End Customer data:

Mobile phone number — used solely to deliver transactional SMS notifications
Customer name
Service address
Job description and appointment details
Notes relevant to the service visit

This information is provided by the Client business and is associated with a specific job or service call.

2.3 Automatically Collected Data

When you interact with our platform (as a Client) or our website, we may automatically collect:

IP address and general location
Browser type and device information
Pages visited and time spent on the site
Referring URLs

This data is used for security, analytics, and platform improvement purposes only.

2.4 SMS Delivery Records

We maintain logs of SMS messages sent through the platform, including delivery status, timestamps, and opt-out records. These logs are used for troubleshooting, compliance documentation, and billing reconciliation.

3. How Mobile Phone Numbers Are Collected

SMS Compliance Notice: Mobile phone numbers are collected at the time of service booking, appointment scheduling, or intake by the trade business Client. End Customers provide their number directly to the trade business — not to Bolts10 — as part of arranging service. The trade business is responsible for obtaining and documenting that consent.

Bolts10 requires all Client businesses using our platform to collect End Customer mobile phone numbers with clear notice that SMS notifications related to their service appointment may be sent. Specifically:

Mobile numbers are collected at the time of service booking or appointment scheduling, either verbally, via a booking form, or through the Client's existing intake process.
End Customers are informed — before their number is used — that they may receive SMS messages related to their service appointment, including confirmation, technician arrival notice, and job completion updates.
Clients are contractually required to maintain records of consent and to honor opt-out requests immediately.

If you are an End Customer and believe your number was submitted without your consent, please contact us at support@bolts10.com and we will investigate promptly.

4. SMS Notifications — Transactional Only

Important: All SMS messages sent through the Bolts10 platform are transactional notifications only. We do not send promotional, marketing, or unsolicited commercial SMS messages to End Customers.

SMS notifications sent through Bolts10 are limited to:

Appointment confirmations and reminders
Technician dispatch and estimated arrival notices
Job completion confirmations
Service estimates or proposals (when requested)
Invoice delivery
Post-service follow-up related to the completed job
Google review requests directly following completed service

Message frequency: End Customers may receive between 1–5 SMS messages per service visit, depending on the job workflow configured by the Client business.

Message and data rates: Standard carrier message and data rates may apply.

SMS messages sent through Bolts10 are delivered from a dedicated 10-digit long code (10DLC) or toll-free number registered to the Client business. All numbers are registered with carriers in compliance with CTIA Messaging Principles and A2P 10DLC requirements.

5. How We Use Your Information

For Client Businesses

To provision and operate your Bolts10 account
To generate and send SMS notifications on your behalf
To provide job tracking, invoicing, and reporting features
To process billing and payments
To provide customer support
To improve platform reliability and features

For End Customers

To deliver transactional SMS job notifications as described in Section 4
To record and honor opt-out requests
To troubleshoot delivery issues

For All Users

To maintain platform security and prevent abuse
To comply with legal obligations
To respond to support inquiries

We do not use End Customer data for advertising, behavioral profiling, or any purpose other than delivering the specific service notifications described above.

We do not sell, rent, or share End Customer mobile phone numbers with any third party for marketing or advertising purposes. Ever.

We share information only as necessary to operate the platform:

6.1 SMS Delivery Partners

We use third-party carriers and SMS delivery infrastructure providers to transmit messages. These providers receive only the phone number and message content necessary for delivery. They are not authorized to use this data for any other purpose.

6.2 Cloud Infrastructure

We use third-party cloud services (including database and hosting providers) to store and process platform data. These providers operate under strict data processing agreements and are located in the United States.

6.3 Legal Requirements

We may disclose information if required to do so by law, court order, or government authority, or to protect the rights, property, or safety of Bolts10, our Clients, or others.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of Bolts10, user information may be transferred as part of that transaction. We will notify affected users before any such transfer and give you the opportunity to request deletion of your data.

7. SMS Opt-Out and Your Rights

STOP keyword opt-out is honored immediately and irrevocably. Replying STOP to any SMS sent through the Bolts10 platform will remove your number from all future notifications from that Client business. No exceptions.

7.1 How to Opt Out

As an End Customer, you may opt out of receiving SMS notifications at any time using any of the following methods:

Reply STOP to any SMS message you receive. Your number will be added to the opt-out list within seconds, and no further messages will be sent from that number.
Contact the trade business directly and ask them to remove your number from their notification list.
Contact Bolts10 support at support@bolts10.com with your mobile number and we will process the opt-out on your behalf.

7.2 How Opt-Outs Are Honored

Opt-out requests are processed immediately and automatically upon receipt of the STOP keyword.
The opt-out is recorded in our system with a timestamp.
No further SMS messages will be sent to your number from that Client's dedicated number.
The Client business is notified of the opt-out for their records.
Opt-out records are retained in compliance with carrier and CTIA requirements.

7.3 Opt Back In

To resume receiving notifications after opting out, you may reply START to the same number, or contact the trade business to re-add your number through their intake process with your renewed consent.

7.4 Other Rights

Depending on your jurisdiction, you may have additional rights regarding your personal data, including the right to access, correct, or request deletion of your information. To exercise these rights, contact us at support@bolts10.com.

8. Data Retention

We retain Client business data for the duration of the active subscription plus 90 days following account cancellation, after which it is deleted.

End Customer phone numbers and SMS delivery logs are retained for up to 24 months for compliance and troubleshooting purposes, then deleted unless retention is required by law.

Opt-out records (STOP requests) are retained indefinitely to ensure compliance with carrier regulations and to prevent accidental re-enrollment.

9. Security

We implement appropriate technical and organizational measures to protect the data we hold, including:

Encryption of data in transit (TLS) and at rest
Role-based access controls limiting internal access to data
Multi-tenant data isolation — each Client's data is logically separated from all others
Regular security reviews and monitoring

No method of electronic transmission or storage is 100% secure. If you believe your data has been compromised, please contact us immediately at support@bolts10.com.

10. Children's Privacy

Bolts10 is not directed to children under the age of 13 and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. For material changes, we will notify Client businesses via email. Continued use of the platform following any change constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

Email: support@bolts10.com
Web: bolts10.com/contact
Domain: bolts10.com

We will respond to all inquiries within 5 business days.

This Privacy Policy was prepared in accordance with CTIA Messaging Principles and Best Practices, A2P 10DLC carrier requirements, and applicable U.S. data protection standards.